Internal Control Rule (ICR)
Implementation of internal compliance guide
RELIA VN Internal Control : We commit to follow any controlled process effected by RELIA VN organization's structure, work and authority flows, staffs and management information systems, designed to help the organization accomplish specific goals or objectives.

RELIA VIETNAM focuses on information security because:
- We comply with Vietnamese law and our corporate legal compliance: Relia,Inc. (JAPAN) and Harvey Nash,Inc. (UK) which are certificated ISO27001
- Our commercial image and reputation.
- Our customer’s confidence
We ensure to protect the information assets of the company and customers from all threats, whether internal or external, accidental or deliberate
- Confidentiality: ensuring that information is accessible only to those authorized to have access.
- Integrity: safeguarding the accuracy and completeness of information and processing methods.
- Availability: ensuring that authorized users have access to information and associated assets when required.
Our information security strategy ensures that we’ll always be ahead of the market in security practices.
We also use IT controls to prevent Web access to agents unless required by the customer. Email, instant messaging and any other communication applications are eliminated, and agent computers are secured by disabling access to all media ports and other common controls.
In addition, we have physical security, including CCTV cameras in operation areas, regular facility audits by professional security teams, guard services and monitoring, lockers for agents' personal belongings to enable a clean desk policy and measures to prevent tailgating through physical access control points.

Security Control Policy

Security control is core solution of MOCAP Viet Nam. We make high quality security control system under Security Control Committee.

Security system (IT Infrastructure)

Finger Print combines with ID card (to control both entering and leaving a room), Security Camera & Surveillance Monitor.

Security(Operational Management)

Non-Disclosure Agreement (NDA) Rules & Regulations (entering or leaving a room for call operator)

Group companies