Contact Center

Inbound Call

  • Customer Care
  • Order Reception
  • Technical Support
  • Emergency Call Reception

Outbound Call

  • Tele Sales
  • Lead Generation
  • Thank You Call
  • Customer Retention Call

Contact Center Services

Since our establishment in 2009, Relia Vietnam have been providing a wide range of solutions through installation of new technologies and enhancement of global structure, based on our onsite capabilities acquired through our over 10 years of experience.

Inbound Solution

Achieve high customer satisfaction based on a wide range of contact center missions, including General customer service; Technical support that requires advanced technical knowledge and Tele-sale function.

Customer Care

Achieve high customer satisfaction based on the contact center mission and encouragement of client value. Handle general inquiries, reservation, and complaint with dig customer’s insight. Can save the cost of client by arranging appropriate workload with accuracy of incoming inbound calls.

Order Reception

Take an order of food delivery, products, or client’s services via inbound calls. Relia Vietnam is not only providing telephony system but also CRM, and Map with POI based on client’s requirements.

Outbound Solution

Relia Vietnam can provide outbound services via Phone, Chat, Email, SMS and SNS. We will be able to reach high target by our own knowledge, database list and analysis adapting by the client requirement, approach effectively to potential consumers.

We can also feed back to the client as qualitative and quantitative report, such as Statistic Report , Voice of Customer (VOC) analysis report, and analytical visual report in order to contribute to review and improve the strategy of clients. We address that key important activity is PDCA. This is our key point that client always appreciates for our performance.

Telesales Services

We are specially well-trained and experienced about talk script and we can be adaptable for unscripted well talk, up-sell, cross-sell approach all the potential customers. Our Telesales agents are highly knowledgeable of client products and services and dedicated for the duration of sales cycle.
◎ Sale for Products
◎ Sales for Insurance 
◎ Sales for Credit card

 

Lead Generation and Appointment Outbound

Find potential customer is first step of sales activity on B2B model. Our Lead generation service can generate lead by calling potential customer and make an appointment on behalf of client with fully understand client’s service or product.

© 2017 by RELIA VIETNAM JSC