Over 10 Years of Experience and Growth

Contact Center / BPO / Market Research

Relia Vietnam Experience

Relia Vietnam is the first company with Japanese investment operating in Contact Center field in VN since 2009. Relia Vietnam has aligned its approach and core values with its parent company Relia Inc., the number one BPO company in Japan.

Relia Vietnam has Shareholders & ISO Certification

Relia, INC

Tokyo Stock Exchange First Section (Securities Code: 4708)
Major shareholder: Mitsui & Co., Ltd. (34.4%)
Employees: 11,702 regular employees & 20,744contract employees (consolidated as of the end of March 2019)
Based on our service network (about 13,400 seats in Japan and about 10,100 seats overseas) and up to 40,000 operators throughout Japan, we respond to a wide range of needs, such as business characteristics and business volume, in the optimal location.

Both centers hold ISO Certification

In 2019, Ha Noi Head office acquired ISO / IEC 27001: 2013
In 2020, HCM Center acquired ISO / IEC 27001: 2013

Relia Vietnam has global standard quality of service

Relia Vietnam is dynamic and quick to adapt to client’s changing needs. We continue to grow with the clients by collaborating and accepting challenging demands of the business. We got well balanced operational framework through staff management, metric management and client management.

People Management

Coaching culture
Personal development Training
Leadership program

Metric Management

Balanced Scorecard
Rewards and Recognition
Performance management

Client Management

Be a thinking partner
Regular Business Reviews
Process improvement initiatives

Relia Vietnam has Strong Security Policy

Relia Vietnam has strong security policy to protect security information of clients as outsourcer. We have been implemented security protection by physical and education to employees

ISO Certification

ISO 27001:2013 Information Security Management System (ISMS)

Information Security Control Rule

Corporate Standard Security Guideline

Confidentiality Agreement

Agreement between company and every staff

Prohibited Action List

Improve and maintain the mind set toward information security

Voice Recording 100% (QA/QC)

All of conversations are recorded at 100% and checked by QA/QC staff in every day.

CCTV 24 Hour Management

Every space of our office have equipped with CCTV system.