Relia Vietnam is the first company with Japanese investment operating in Contact Center field in VN since 2009. Relia Vietnam has aligned its approach and core values with its parent company Relia Inc., the number one BPO company in Japan.
Tokyo Stock Exchange First Section (Securities Code: 4708)
Major shareholder: Mitsui & Co., Ltd. (34.4%)
Employees: 11,702 regular employees & 20,744contract employees (consolidated as of the end of March 2019)
Based on our service network (about 13,400 seats in Japan and about 10,100 seats overseas) and up to 40,000 operators throughout Japan, we respond to a wide range of needs, such as business characteristics and business volume, in the optimal location.
In 2019, Ha Noi Head office acquired ISO / IEC 27001: 2013
In 2020, HCM Center acquired ISO / IEC 27001: 2013
Relia Vietnam is dynamic and quick to adapt to client’s changing needs. We continue to grow with the clients by collaborating and accepting challenging demands of the business. We got well balanced operational framework through staff management, metric management and client management.
Personal development Training
Rewards and Recognition
Be a thinking partner
Regular Business Reviews
Process improvement initiatives
Relia Vietnam has strong security policy to protect security information of clients as outsourcer. We have been implemented security protection by physical and education to employees
ISO 27001:2013 Information Security Management System (ISMS)
Corporate Standard Security Guideline
Agreement between company and every staff
Improve and maintain the mind set toward information security
All of conversations are recorded at 100% and checked by QA/QC staff in every day.
Every space of our office have equipped with CCTV system.
© 2017 by RELIA VIETNAM JSC